Refund policy

Got your art but having an issue? Let us help!

I received the wrong artwork.

Whoops! We are human sometimes and can make mistakes like anyone. If you received the wrong artwork, email photos of the artwork to hello@figgums.com. Our friendly support team will send you a replacement for free!

I want to exchange my artwork for something else.

If you have a different issue with your artwork for any reason, please email hello@figgums.com and we’ll work out a solution together!

My artwork arrived damaged.

We are so sorry! Please email us photos of the damaged shipping box AND artwork so that we can file a report. We will send you a replacement immediately for free!

Need to Chat? 💌

Questions, concerns, or just want to talk art? Our team at Figgums is here for you. Drop us an email or DM on Instagram, and we’ll get back to you faster than you can say “Picasso.”